maintenance to an existing service using our
Technical Support link. For any suggestions
please submit them to our Customer Feedback link.
Some of our services include:
- Residential Telephone Services
- Mobile Communications
- Commercial Telephone Services
- Local & Long Distance Services
- Computer Services
- High Speed Internet Access
- Dedicated voice and data service
- Toll Free Services
- Voice Mail
- Calling Cards
- Bundled Services
- Installation
- Training
- Telephone Repair
- Wireless Communication
- Cabling
- Network Integration
- Maintenance
| INSTALLATION:
Account Manager reviews all contract items, introduces the install team, general review of the project takes place and the design work starts. One half of the contracted amount is due at this time. The project manager will review the total scope of work with the customer. Data collection will begin for the programming of the new switch and peripheral devices. The design will be verified and the equipment ordered. All Bell orders will be reviewed and confirmed at this time. The database will be completed and the switch will be built. All BellSouth services will be tested and the cable plant verification will be started for the new installation. The switch room will be built out and the equipment will be delivered to the customer's premises. Final database programming changes will be made. No further changes will be made until one week after installation. The database will be inputted into the switch. Training will begin for users and system administration on the live system. The thirty percent progress payment is due on equipment delivery. General installation is completed. Punch list for acceptance started. American Network Communications personnel will spend one half day with the customer. Punch list completed, the customer will sign acceptance and post install database changes will be planned. Final payment on the equipment is due at this time. Customer will schedule retraining with the project manager. Final no-cost database changes will be made.
|
SERVICE
Service of your new equipment is the most critical issue facing your company in the unlikely event that there is a problem.
American Network Communications provides 24 hour a day coverage 365 days a year.
We have locally trained and equipped service personnel to support your location in a 2-4 hour time frame for a major equipment outage. With over 12 years of combined experience and thousands of telephones installed we are among the most experienced NITSUKO/NEC service companies available.
The only true guarantee with a penalty in South Florida.
Next day service on most non-major outages.
Service rates currently $75.00 per hour for
a
standard service call.
Data cabling as well as network services
at
discounted rates.
An NEC 5 star dealer featuring the DS 2000 and an independent Nitsuko I Series supplier for South Florida, American Network Communications handles more Nitsuko parts and service than most dealers in South Florida. With over seventy years of telecom experience and spare parts in stock, American Network Communications provides the configuration and support customers demand from high performance telecommunications systems.
TRAINING
Training is one of the most important issues addressed in the installation
of your new Telephone system. American Network Communications takes an
active approach to training and your installation Manager will be
responsible to assure the following standards are met:
FOR USERS:
- Classes will be between 4 and 6 users.
- User Groups will be trained on live equipment prior to the installation cut over.
- Voice Mail system is installed users will be trained on their own system.
- Users get to make all their
mistakes before the system is in use.
FOR ATTENDANTS: - Separate classes of no more than two.
- All call types and transfers will be practiced.
- Call stacking and distribution will be addressed.
- Telephone etiquette within
customer guidelines.
FOR ADMINISTRATION:
- Separate user training before the other classes.
- Help desk type training.
- System management functions as provided in the administrators handbook.
- 1-2 Hours of training will be provided prior to installation.
- 1-2 hours of training will be provided post installation with a "hands on" approach to system changes post install.